Getting started and solving problems

Use the exact email address that was approved. Check spam and junk folders, and allow a few minutes. If you request another code, use the newest one. Never send your code or password to us. If the problem continues, contact us with your email address and the time you tried.

Verifying your email and approving access are separate steps. Use Request access to submit or check your request. The owners need to approve it before you can use the members’ area.

Both people sign in with their own approved email. The practitioner creates a private room for the intended person, then copies and sends the invitation link. The other person opens that link and signs in with the invited email. Do not share sign-in codes. An expired room needs a new invitation.

Choose the camera and microphone option in the room and allow the browser permission when asked. Check the site-permission button beside the address bar if you previously blocked it. Close other apps or browser tabs using the camera. You can join with microphone only, or use text instead.

Check your speaker volume, selected headphones and the room’s incoming sound control. Ask the other person to check their microphone is on. Quiet mode silences game sounds and guidance, not the other person’s voice. Headphones can help avoid echo.

Pause the activity and use text chat if it still works. Check your internet connection. Download any work you can before refreshing; unsaved solo work can be lost. Reopen the same invitation while the room is valid, or ask the practitioner for a new one if it has expired.

Open Comfort settings in your garden or session. You can switch on quiet mode, reduce movement and use larger text. Browser zoom also works. Voice and music are optional. Use Tab to move between controls and Enter or Space to activate a focused control.

Use the PDF download button inside the activity before leaving. Check your device’s Downloads folder. Not every game has a worksheet. Downloaded files stay on your device after the session ends, so keep them private.

In a shared room, choose Finish my session. Download the work you want first, then choose Stop my camera and microphone and leave. This ends your connection, not the other person’s. Shared activity work expires 24 hours after the room was created. There is no saved chat transcript.